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Drop-off and Pick-up

Drop-off Area

The curbside drop-off area is located on the upper ramp on the Departures level. Please note that for security reasons vehicles cannot be left unattended in front of the terminal. As an alternative, we suggest you park in the Parkade - there is a grace period so you will not be charged if you exit within 10 minutes. Vehicles left unattended on the curb will be ticketed.

Visit this page for information on picking up or dropping off passengers with mobility restrictions: 

There are six entrances along the Departures ramp, which correspond to different airlines. See the map linked below for the closest entrance to your airline's check-in desk.

Entrance 25

  • Central Mountain Air
  • First Air
  • Northwestern Air Lease

Entrance 26

  • Flair Airlines
  • Icelandair
  • Sunwing
  • Swoop

Entrance 27

  • Air North
  • Canadian North
  • WestJet Canada/International (except US)

Entrance 28

  • Air Canada (Canada/International)

Entrance 29

  • Air Transat
  • KLM Royal Dutch Airlines

Entrance 30 (US Flights)

  • Alaska
  • American
  • Delta
  • Flair (to US)
  • Swoop (to US)
  • United
  • WestJet (to US)

Passenger Drop-off Map (PDF)


Pick-up Area

The passenger pick-up area is located on the lower ramp on the Arrivals level. Curbside parking stalls are available for convenient passenger pick up. Parking is ticketless. Simply enter your parking stall number when departing and the information is communicated electronically to the traffic control officers. Payment can be made via coin, cash, or credit card at one of the five pay stations.

Curbside parking is $4.00 for the first 10 minutes and $4.00 for each additional 5 minutes, up to a maximum 20 minutes.


Arrivals Level and Baggage Carousel Locations

If you would like to see a map of the Arrivals level and baggage carousel locations see our Shopping, Dining and Terminal Map (PDF)


Cell Phone Waiting Lot

Immediate passenger pick-up can be arranged by way of the Cell Phone Passenger Loading Zone at the centre of the pick-up area. Drivers have the option of waiting for their passenger in the Cell Phone Waiting Lot at the jetSet Parking Lot. Arriving passengers can then call their ride from the Cell Phone Waiting Lot to arrange a pick-up. Real-time flight information screens are available in the main office at the jetSet lot.

Passenger Pick-up Map (PDF)